Arc Euro Trade Ltd.

Overseas EU Customers

You are welcome here!

All prices for EU customers are in Euros.

Registration:

Please register or login before building your basket to be sure the correct handling & shipping costs are calculated automatically for your region. If you are using VPN, please ensure you disable it to allow our checkout to function properly.

EU Retail Customers: (customers who do not have a VAT and EORI number)

All handling, courier/carriage, destination country duties/taxes will be added and collected at the checkout. This is to make sure that your order reaches you faster as all your customs formalities and payments will be completed by us in advance on your behalf.

This procedure will be applied to all orders, EXCLUDING orders for machines which weigh over 70kgs., and EXCLUDING business to business (B2B) orders.

EU Business Customers: (VAT and EORI registered customers only)

To enable qualifying EU Business to Business (B2B) customers to reclaim import VAT, such customers must have the import entry made in their name with valid EU VAT and EORI Number.

For sales to EU Business to Business (B2B) customers, the following procedures apply, (subject to provision of valid EU VAT number, and EORI number):

  1. When you place your order, you will not be charged UK VAT.
  2. At the checkout, only carriage will be calculated to destination.
  3. At the checkout, you will be asked to tick a box to confirm that you wish the order to be treated as a business to business (B2B) sale, and you will be asked to provide a valid VAT number and EORI number.
  4. After payment is made, we will export the goods.
  5. On arrival of the parcel in your country, the postal service or courier will contact you to ask you to pay the import entry charge (usually between €7.00 to €15.00), plus Duty (for goods above a certain value) and local VAT.
  6. Once this is paid, the goods will be delivered to you.

Delivery Address for all overseas orders:

We will only accept orders where the registered credit card address is entered for both the Billing address and Delivery address. For security reasons, we will only ship to credit card registered name and address.

Payment:

At present, we can only accept Mastercard and Visa Debit and Credit cards from overseas. We are unable to accept overseas Electron cards and American Express.

Delivery: POA (Price on Application)

If the website is unable to determine the correct shipping charge e.g., shipping heavy items overseas, the shopping basket will display Delivery: POA in place of the delivery price. In this case we will email you with a quote for the shipping cost and wait for your confirmation. Since total price with shipping will be greater than the amount authorised when you place the order, we will cancel that card transaction and request payment by Telegraphic Transfer.

Overseas Returns Policy:

We operate a return to base policy. This means that all carriage costs for return of goods are to be borne by the customer. In the event of a return, the customer should first contact us within 7 working days of receipt of goods to discuss the issue and mode of return, if appropriate. In the event of return, we cannot accept responsibility for items being returned to us that are lost in transit. It is the customers responsibility to see that returned goods reach us and in the same condition they were sent to the customer. Necessary Proof of Purchase needs to be provided with all returns.

On receipt of goods, we will inspect the same for damage or fault. If we agree to the customers damage/fault observation, we will replace or refund the full cost of the goods as appropriate. All carriage charges, both return and re-supply, are to be borne by the customer.

Updated 12th February 2022