Overseas Non-EU Customers
You are welcome here!
Registration:
Please register or login before building your basket to be sure the correct handling & shipping costs are calculated automatically for your region.
Delivery Address for all overseas orders:
We will only accept orders where the registered credit card address is entered for both the Billing address and Delivery address. We will not ship to a different delivery address.
Payment:
At present, we can only accept Mastercard and Visa Debit and Credit cards. We are unable to accept overseas Electron cards and American Express. For security reasons, we will only ship to credit card registered name and address.
We are also prepared to consider payment in GB Pounds by bank transfer for order values of £500 net and above, subject to all charges including our bank charges being paid by the customer.
If you decide to pay this way, please do so as follows:
- First register and login
- Build your order (for most orders, the system will automatically calculate shipping costs to your destination*)
- Take a screenshot of the basket and send it by email to us at information@arceurotrade.co.uk along with your full name and address and contact telephone number
We will email you a proforma for your approval. If you accept the proforma, we will provide you with our bank details and expect to receive your payment within 7 working days.
VAT
Sales outside the United Kingdom are exclusive of VAT.
* Delivery: POA (Price on Application):
If the website is unable to determine the correct shipping charge e.g. shipping heavy items overseas, the shopping basket will display Delivery: POA in place of the delivery price. In this case we will email you with a quote for the shipping cost and wait for your confirmation. Since total price with shipping will be greater than the amount authorised when you place the order, we will cancel that card transaction and request payment by Telegraphic Transfer.
Overseas Returns Policy:
We operate a return to base policy. This means that all carriage costs for return of goods are to be borne by the customer. In the event of a return, the customer should first contact us within 7 working days of receipt of goods to discuss the issue and mode of return, if appropriate. In the event of return, we cannot accept responsibility for items being returned to us that are lost in transit. It is the customers responsibility to see that returned goods reach us and in the condition they were sent to the customer. Necessary Proof of Purchase needs to be provided with all returns.
On receipt of goods, we will inspect the same for damage or fault. If we agree to the customers damage/fault observation, we will replace or refund the full cost of the goods as appropriate. All carriage charges, both return and re-supply, are to be borne by the customer.
Updated 1st January 2021